Refund and Returns Policy

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We truly value your review and feedback on OMGPh Pillows, as they guide us in improving our service.

If you need assistance with your order, kindly contact our hotline 0956 250 9099 or send us a message via social media.

Need help with a return?

We want you to shop with confidence, knowing you can return your purchase for a refund, exchange or gift card—whether it’s a sale, full-price or clearance item (unless specified in the excluded change of mind products below). To be eligible:

You’ll need proof of purchase (either your tax invoice or the packing slip included with your order);
The purchase was made within the last 30 days; and
The product is unused, unwashed, in its original saleable condition, with all packaging and labels intact. If it’s a perishable item, it must not be expired.

If your purchase included a ‘Gift with Purchase’, the gift must also be returned with the original item.

We sincerely apologize if you received a wrong or damaged item. Rest assured, we will investigate and provide the proper compensation.

To help us process your return/refund request, kindly provide the details below:

For any damaged item(s), may we request a clear picture of the damage area.

For any incorrect item(s), may we request a clear picture of the product you received, including its size.

For missing item(s), kindly send us a clear photo showing all the items inside the parcel.

*Please be reminded to include a photo of the guarantee card for confirmation