Refund and Returns Policy

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We truly value your review and feedback on OMGPh Pillows, as they guide us in improving our service.

If you need assistance with your order, kindly contact our hotline 0956 250 9099 or send us a message via social media.

We sincerely apologize if you received a wrong or damaged item. Rest assured, we will investigate and provide the proper compensation.

To help us process your return/refund request, kindly provide the details below:

For any damaged item(s), may we request a clear picture of the damage area.

For any incorrect item(s), may we request a clear picture of the product you received, including its size.

For missing item(s), kindly send us a clear photo showing all the items inside the parcel.

*Please be reminded to include a photo of the guarantee card for confirmation

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